Client: Carmichael Watson ProjectHome » Clients » Carmichael Watson Project
"Border Crossing Media helped us make an academic website more welcoming and accessible to the general public, and thus unlock the material in it for potential users."
Prior to kicking-off a series of workshops we conducted an expert review of the existing website. This helped us to identify a number of usability, editorial and technical issues that needed to be resolved.
We then ran a series of workshops that allowed us to define the:
- core problem and the root cause of the issues we would have to tackle
- teams' personal aspirations
- time-constraints facing the project team
This helped us to realise that the primary risk we faced was making changes that impeded their primary audience, academic researchers. We also realised the key bottleneck to implementing the changes required was the availability of time to generate the necessary content.
Through close collaboration we developed a series of interactive mock-ups that showcased how the new website could work. These helped the in-house team, and their development partners EDINA, visualise and critique the information architecture and interface design changes proposed. These were also translated into a detailed technical spec so that the software engineers at EDINA could maximise the time they had on implementing the proposed changes.
The team helped us make what had been a purely academic website more welcoming and accessible to the general public, and thus unlock the material in it for ... Read more
The team helped us make what had been a purely academic website more welcoming and accessible to the general public, and thus unlock the material in it for potential users.
The principal personal aspiration we achieved was to be effectively given the tools to allow our research on the folklorist we study, and the catalogues we have compiled of his collections, to be disseminated much more widely and among much broader sections of the public than previously, without compromising the integrity of the website.
The team were enthusiastic, honest and showed a readiness to engage in-depth with our needs and took the time to talk us through potential, and sometimes, unexpected solutions.
Their intuition of what was needed and their ability to think hard about how to put that into action - and how to explain it to us - was particularly valued.
The team quickly understood our needs within an academic context, identified relevant problems and opportunities, and talked us through a variety of realistic potential solutions and examples of current best practice without holding any of them up as a "cure-all".
At a time of increasing emphasis being places by academic funders and university authorities on the necessity for public engagement and knowledge exchange, the assistance and advice provided by Border Crossing Media was exceptionally useful in suggesting ways we might disseminate our research on a wider scale online and will, we feel put us in a much better position for future funding bids.
Dr DU Stiùbhart
Carmichael Watson Project
Centre for Research Collections (CRC)
University of Edinburgh
User experience design
- Content audit
- Design research
- Expert review
- Information architecture
- Interaction design
- Persona development
- Planning, briefs & documentation
- Stakeholder research
- Wireframing & prototyping
- Competitor research
- Qualitative research
- Quantitative research
- Stakeholder research
- Planning & documentation