User Experience Design Services

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Most agencies get it wrong!

They concentrate on aesthetics, we focus on outcomes

We help clients …

Border Crossing Media's icon for user experience design

Design New Products & Services

We’ll help you cut through the clutter, launch fast and focus on what works best for your customers.

 

 

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Improve Existing Products & Services

We’ll help you identify and implement the changes that matter most to you and your customers.

 

 

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Explore Problems & Solutions

If the problem was straightforward you’d have solved it by now. We’ll help you see old problems in new ways and profit from changes in customer behaviour.

 


 

Our approach to User Experience Design

Our customer focused approach helps clients:

  1. Understand how people perceive your business, products and services
  2. Identify the specific problems people face when they interact with your business
  3. Conceive and test ways in which to address these
  4. Implement, measure and improve performance over time.

 

User Experience Design Process Image

 

Adopting this approach tends to lead to the following benefits:

  • Identify messages, channels and campaigns that work
  • Increase customer activation
  • Increase customer retention
  • Increase revenue
  • Increase (the quality) of leads generated
  • Reduce the cost of customer acquisition
  • Reduce operational costs
  • Establish and maintain a competitive advantage.

 

Success stories

Over the past 9 years we’ve solved challenging business problems across a wide range of sectors:

How should the World’s largest privately held insurance company move a complex renewal process online?

How could NHS 24 direct people to the right health service for them on a mobile device?

How should the Scottish Government identify the quality and completeness of information provided to parents?

How could a specialist academic research unit safeguard their future funding?

How do you launch a truly innovative product before the hardware it depends on becomes mainstream?


 

Our user experience design services are NOT FOR YOU if you DO NOT wish to:

  • Define objectives and measurable outcomes at the outset of a project
  • Collaborate on a strategic level as well as tactical one
  • Test ideas and respond to customer insights and feedback throughout a project.

But if the above sounds like common sense to you, then we could well be the project partner you’re looking for.